TRANSPARENCY
Subprocessors.
Last updated: 13 September 2026. Customers will be informed in advance of material changes.
Website hosting
Spaceship, Inc.
Service: hosting of the website and WordPress database in a selected EU data centre; processing of technical server logs and provision of backup and infrastructure services.
Company location: United States. Transfer mechanism: data processing agreement including EU Standard Contractual Clauses.
Alynivo API hosting
Alfahosting GmbH, Ankerstraße 3b, 06108 Halle (Saale), Germany.
Service: hosting of the Alynivo API in Germany, through which authenticated chat requests and technical usage counters are processed.
Active language-model provider
Anthropic, PBC, United States.
Service: generation of AI replies for customers who enable Managed AI. The current message, a short conversation history, and the customer-provided knowledge and persona context are transferred. Commercial API content is not used for model training by default and is deleted within 30 days unless a different agreement, abuse review, or legal requirement applies; if flagged for a possible usage-policy violation, for up to two years. Transfer mechanism: data processing agreement including EU Standard Contractual Clauses.
Email delivery
Resend, Inc., United States.
Service: delivery of account and transactional emails such as invitations, password reset links and access information. Recipient address, subject and content of the respective email are transmitted. Emails are sent through the provider's EU region (Ireland).
Push notifications
Apple (Apple Push Notification service) for the Alynivo Agent app on iPhone and iPad, and the push service of the browser in use for browser notifications.
Service: delivery of notifications to the customer's staff devices. The device push token and a generic notice, where available with the name of the website and non-descriptive identifiers, are transmitted — no message text and no visitor data. Android notifications are currently not available.
Optional language-model provider
OpenAI Ireland Ltd., Ireland, including its affiliates and published subprocessors.
OpenAI is technically available as an alternative provider but is used for a customer only when agreed in that customer's Alynivo configuration and listed in the applicable DPA schedule. API content is not used for model training by default. Third-country transfers rely on an adequacy decision or EU Standard Contractual Clauses.